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Naturally, you can cancel your subscription anytime.
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TroubleshootingI lost or deleted the game. How do I get it back?
Please contact our customer support at helpdesk@iwannaplay.com, we will send you a link for redownload the full version of the game.
The game isn’t running
Make sure you have the latest version of drivers for your video card and the most current version of DirectX installed. You can download DirectX free of charge at www.microsoft.com/directx. To locate drivers for your video card, visit manufacturer' website or try running Windows Update which can be found under your "START" menu, or under "START" > "All Programs" > "Windows Update".
Common questionsHow to download/install a game?
1. First you will need to find the game you would like to try on our site in Download section.
2. Once you have found the game click to download the free trial version on the „Download“ button.
3. A window will pop up asking if you'd like to “Save” or “Run” this file. Click on "Run" to initiate the download.
4. Once the download is complete click "Run" to begin the installation process.
5. After installation is complete, you can start your game by clicking on it's icon on your desktop.
How to buy a game?
Just click on the "Buy" button on our website to begin the ordering process. Please fill out the order form completely and confirm your pricing is correct. Then you will receive an email with download link of full version.
How do I give a game as a gift?
Give a game for a birthday, Christmas or just for pleasure. Just click on the "Buy" button, check the "Gift Order" option and then fill in the personal information on the next page. You will be prompted to enter the gift recipient information and a personal message.
How to uninstall a game?
1. Go to your "START Menu" and select "Control Panel".
2. Choose "Add / Remove Programs".
3. Locate the game you wish to remove.
4. Click the "Uninstall/Remove" button.
How to reinstall a game?
1. If you haven’t installation file, contact please our technical support at helpdesk@iwannaplay.com.
2. Run the installation file of the game.
3. When the installation is complete, run the product by double clicking its game icon on your desktop.
How do I contact technical support?
If you encounter any problems please contact our customer service here: helpdesk@iwannaplay.com. The email that you used when purchasing will be your identifier for all communication with our technical support. We typically respond to all help requests within 2 business days. Sometimes spam filters filter out our email. Please make sure that helpdesk@iwannaplay.com is in your safe contacts list.
Purchase problemsWhat payment methods are accepted?
You have the most efficient payment methods on the internet at your disposal: VISA, Mastercard, American Express.
How do I know that the payment is secure?
When accessing our payment pages, you will see a small padlock at the bottom of the status bar (to see this, make sure you have checked View Status Bar in your browser). The URL displayed will begin with ‘https’ - ‘s’ stands for security.
How do I buy your games without using a credit card?
You can use PayPal, Bank/Wire transfer, Check/Money order, Fax and Invoice.
I didn’t receive my email receipt
Please understand that the receipt containing the download link and record of the sale is automatically sent to the email address that you provide at the time of purchase. Be sure your junk mail filter is not too sensitive and that your web server and your own email settings are not blocking messages from RegNow. If you do not receive your receipt immediately after purchase, write us please.
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